Junior Executive - Banking Collections (Customer Service Focus)
Join PERSOL as a Junior Executive in Banking Collections and play a pivotal role in maintaining strong customer relationships while ensuring timely payments. Based in the vibrant heart of Bali (Kuta, Badung), this position offers a unique opportunity to work in a dynamic and customer-centric environment. You'll be part of a team dedicated to resolving payment issues efficiently, using advanced tools like CRM systems and data analytics to streamline processes and improve outcomes.
As a Junior Executive in Banking Collections, you'll handle customer inquiries, negotiate payment plans, and follow up on overdue accounts. This role is perfect for someone looking to build a career in banking with a focus on customer service. With a competitive salary and the chance to grow within a reputable company, this is your opportunity to make a difference in the banking industry.
📋 Tanggung Jawab Pekerjaan
- Manage and follow up on overdue accounts to ensure timely payments
- Handle customer inquiries and resolve payment issues efficiently
- Negotiate payment plans with customers to facilitate timely settlements
- Utilize CRM systems and data analytics tools to track and manage collections
- Collaborate with the collections team to achieve monthly targets
- Provide excellent customer service and maintain strong customer relationships
- Stay updated with banking regulations and industry best practices
- Participate in team meetings and contribute to process improvements
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Finance, or a related field
- 1-3 years of experience in banking collections or customer service
- Proficient in using CRM systems like Salesforce or HubSpot
- Strong communication and negotiation skills
- Excellent organizational and time management skills
- Ability to work well under pressure and meet deadlines
- Familiarity with data analytics tools is a plus
- Fluency in both English and Bahasa Indonesia
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang