Customer Experience Specialist (E-commerce)

Join FNT Clothing Corp. as a Customer Experience Specialist and play a pivotal role in shaping exceptional customer journeys across leading e-commerce platforms like Shopee, Lazada, TikTok Shop, and Facebook. Based in the vibrant locales of Bali, you'll be at the forefront of enhancing customer satisfaction and loyalty for our fashion-forward brand. In this dynamic role, you'll work closely with our digital marketing and sales teams to ensure seamless interactions, resolve customer inquiries, and drive positive feedback through proactive engagement.

FNT Clothing Corp. is a rapidly growing e-commerce fashion brand with a strong presence in Indonesia's digital retail landscape. With a commitment to delivering high-quality, trendy apparel, we're seeking a Customer Experience Specialist to join our team in Bali. This role offers a unique opportunity to work in a fast-paced, innovative environment while contributing to our mission of providing exceptional customer experiences.

As a Customer Experience Specialist, you'll be responsible for managing customer interactions across multiple e-commerce platforms, ensuring timely responses to inquiries, and addressing customer complaints with empathy and professionalism. You'll leverage tools like Zendesk, LiveChat, and Google Analytics to monitor customer feedback and identify areas for improvement. With 2-4 years of experience in customer service or digital marketing, you'll bring valuable insights to our team and help us continue to grow our customer base in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and complaints across Shopee, Lazada, TikTok Shop, and Facebook platforms
• Ensure timely and professional responses to customer inquiries, with a focus on resolving issues efficiently
• Monitor customer feedback and analyze data using tools like Zendesk, LiveChat, and Google Analytics
• Collaborate with the digital marketing and sales teams to improve customer satisfaction and loyalty
• Proactively engage with customers to gather insights and identify areas for improvement
• Maintain and update customer records and communication history in our CRM system
• Stay up-to-date with industry trends and best practices in e-commerce customer experience
• Participate in team meetings and contribute to the development of customer experience strategies

🎓 Kualifikasi & Syarat

• 2-4 years of experience in customer service or digital marketing, with a strong focus on e-commerce platforms
• Proven ability to manage customer inquiries and complaints with empathy and professionalism
• Experience with customer relationship management (CRM) software and e-commerce platforms like Shopee, Lazada, TikTok Shop, and Facebook
• Strong analytical and problem-solving skills, with the ability to interpret customer feedback and data
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
• Proficiency in using tools like Zendesk, LiveChat, and Google Analytics
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Strong attention to detail and commitment to delivering exceptional customer experiences

🛠️ Keahlian

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